Trend Cloud One maintenance

Typically, upgrades and routine maintenance tasks are performed without any service impact.

Periodically, a maintenance window affecting the service is required. This window allows Trend Micro to perform specific planned maintenance tasks. Trend Micro provides at least 7 days notice prior to any scheduled maintenance.

To be notified of scheduled maintenance, subscribe to the Trend Cloud One maintenance RSS feed

If you have any questions, contact Trend Micro support.

Scheduled general maintenance

System maintenance for Trend Cloud One is scheduled for all regions between 03:00 and 10:00 UTC on Saturday, September 21, 2024.

During this maintenance period, there will be a delay in detecting new suspicious objects and sending them to Trend Cloud One - Endpoint & Workload Security agents. However:

• These suspicious objects will be detected after the maintenance period ends.
• Suspicious objects created before the start of the maintenance period will still be detected.

This maintenance window does not impact protection provided by existing Trend Cloud One - Endpoint & Workload Security agents. Agents activated prior to the maintenance window will continue to provide protection until the service is restored.

Trend Micro allocates 7 hours for maintenance, but strives to finish this work as quickly as possible.

The maintenance window notification will be made public through this page seven days before the maintenance window, as required by the Trend Micro SLA.

Maintenance dates

Trend Cloud One - Endpoint & Workload Security undergoes regular monthly system maintenance on scheduled dates. Maintenance typically lasts 7 hours for each data center region. If maintenance takes less time to complete, you are notified. Only maintenance windows involving downtime receive advance notification. Maintenance time range for data center regions is provided on the Trend Cloud One login page and RSS feed at least 7 days before each maintenance window. The Trend Cloud One Service Status contains the up-to-date information during these maintenance periods.

Maintenance time range for data center regions

A specific time range for a data center region maintenance period is provided on the Trend Cloud One login page and RSS feed at least 7 days before the maintenance window. During maintenance, the up-to-date information is available at Trend Cloud One Service Status.

Impact on new and existing customers

During the system maintenance period, expect the following:

• If you are a new customer, you will not be able to register a Trend Cloud One - Endpoint & Workload Security account.

• If you are an existing customer, you will not be able to log in to your account using the Trend Cloud One - Endpoint & Workload Security console. In addition, the following functionality will not be available:

  • Trend Cloud One - Endpoint & Workload Security agent connections.

  • Administration and API access to the Trend Cloud One - Endpoint & Workload Security console.

  • Event forwarding, such as SNS and syslog.

  • Global relay service.

System maintenance does not affect protection provided by Trend Cloud One - Endpoint & Workload Security agents activated before the start of the maintenance period.